30 days money back guarantee
All SHARED Web Hosting (Unix and Windows) and Ecommerce Web Hosting plans include a 30-day money back guarantee. If you are not satisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation.
Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts, IP address charges, SSL certificates and mySQL. Also not included are Domain Parking services, Domain Registration and Dedicated services, Dedicated Servers, as well as Reseller programs. No refunds are available after 30 days. Any request for cancellation must be received via email, regular mail or fax. You will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. A formal email will include the first four and last four numbers of your credit card, the domain name, and your request.
The 30-day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts.
Accounts cancelled/terminated by Web Hosting Star for violating our Terms Of Service or use Paypal for payment do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given a refund.
Please allow 4-6 weeks for refunds of check or money order payments.